Joomla Commercial Extensions Directory

Components Lab Support Center Helpdesk

Owner

member7

Website

Visit Extension Home Page

Demo URL

Visit Demo

Price

$112.03

Buy

Buy Now

Version

3.1.0

Compatibility

Type

Visited

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MaQma Helpdesk is an advanced helpdesk system, which is also known as Customer Service or Customer Support Software. With this effective and efficient solution you will be able to implement, manage and create flexible customer support solution. The software is efficient for both customers and support staff.

What makes Support Center unique are:

* Extensive customization available through templates.
* Flexible yet powerful workflow designed to cater a broad range of industries, provision of services or product based support to external clients or as an internal case management system supporting internal departments for products, services and human resources departments.
* Flexible security structured with Clients (with manager and regular user), Users and Support Staff (with manager and regular user).
* Contract based support.
* Advanced ticket manager.
* Knowledgabase.
* Glossary.
* Extensive template engine.
* Export engine.
* Reporting engine.
* E-Mail fetching, Support for replying and creating new tickets via emails (currently support POP3 and IMAP).
* Windows client, notifies you of new tickets and allows you to review existing tickets.
* and many more.

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